President’s Letters

Painting Your Future

June 5, 2018

We have a blank canvas to paint your IT future. We’re going to leap at this chance, pontificate a little and then project what your future could look like. Our Approach...

Our integration services tackle successive small projects that deliver “bite sized” functionalities. This minimizes change resistance, builds confidence and gets your staff involved in IT development. Our approach favors evolution...

Leadership Interview

June 13, 2017

CEO Global Network Interview 1. What inspired you to start Quartet Service?I bought Quartet and restructured it to reflect my IT services vision. I had a pretty good idea of what...

Mastering Organizational Change

April 4, 2017

I sent this letter to our staff this week. It introduces a couple of consultants we’ve hired to drive change at Quartet. All organizations struggle with change and consultants can be...

Functional Illiteracy

December 26, 2015

This March break my wife and I took our children to Japan to visit some old friends and get reacquainted with the country. The service standards there are remarkable and...

Disruptive Technologies

September 19, 2015

Disruptive technologies only keep a few of you up at night, but please read on anyway. I’ll explain what they are, outline what Quartet is doing about them and reassure...

The New Peter Principle

June 29, 2015

The Peter Principle states that organizations get hamstrung by promoting people until they’re incompetent. If you’re not incompetent now, you’ll get promoted until you are. Companies get littered with disillusioned,...

An Unsolicited Pitch

March 5, 2015

An Unsolicited Pitch For years I’ve been hearing that we have to get our “elevator pitch” perfect. We’ve had consultants in and we’ve tried all sorts of clever lines about...

Pure Juice

December 28, 2014

My dad made fruit juice for a living and he loved it. One day as we drove down the highway together, one of his trucks passed by with just two...

Is there life after high school?

September 3, 2014

Coming back from hockey practice last week one of my daughters made the mistake of asking me what I did in high school. I got a little carried away with...

Fifth Business

June 25, 2014

My wife’s book club might be the best club I sort of belong to. I read about every second book and eagerly attend the semi-annual meetings where they bring the...

Gravel or Canvas?

March 31, 2014

I owe this thought to my father and Quartet’s newest employee. My father worked in the food industry for most of his career and put himself through night school with three...

Cultural Erosion

December 31, 2013

It’s early December again and again I know what will likely happen. I’ll work way too hard and enjoy the season way too little. Sometime between Christmas and New Year’s...

Dodgeball Days

September 29, 2013

One day my wife called me at work to discuss yet another wild holiday idea and I guess I wasn’t paying much attention. When she pointed that out, I replied...

Talking to the Animals

June 28, 2013

We’ve done something about communication at Quartet that I think you’ll get a kick out of. Our staff wear lapel pins that are one of four animals: a monkey, a turtle,...