Celebrating Friendship & Nerdship
November 16, 2021
I sold Quartet in July this year after 23 years of hard work and laughter with many, many good friends. (Here’s the link to that news.) We built a very...
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President’s Letters
You deserve a break, but not yet
March 4, 2021
The Challenges of Securing Your Work-From-Home Staff You dealt with the pandemic's initial disorienting whirlwind. You re-invented your company's ability to work from anywhere. You got devices to everyone, trained them...
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“IT is now the hub of everything.”
August 24, 2020
https://youtu.be/uvwVY__1tiE We’ve been working with ECOH for six years now. Here are the highlights of a conversation I had with their CEO recently about where they came from in IT and...
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Partnership & Company Culture
August 12, 2020
Northam Realty Advisors Limited is one of our oldest clients. Over twenty years in the making, our relationship is based on shared values and continuous, open communication. This is the...
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When a Complaint is a Gift
August 8, 2020
It’s really hard and really important to see the problems within your own organization. Sometimes you need someone from outside your company to shine a light on something that you...
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Painting Your Future
June 5, 2018
We have a blank canvas to paint your IT future. We’re going to leap at this chance, pontificate a little and then project what your future could look like. Our Approach...
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Wasted Potential
August 24, 2017
Our integration services tackle successive small projects that deliver “bite sized” functionalities. This minimizes change resistance, builds confidence and gets your staff involved in IT development. Our approach favors evolution...
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Leadership Interview
June 13, 2017
CEO Global Network Interview 1. What inspired you to start Quartet Service?I bought Quartet and restructured it to reflect my IT services vision. I had a pretty good idea of what...
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Mastering Organizational Change
April 4, 2017
I sent this letter to our staff this week. It introduces a couple of consultants we’ve hired to drive change at Quartet. All organizations struggle with change and consultants can be...
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Functional Illiteracy
December 26, 2015
This March break my wife and I took our children to Japan to visit some old friends and get reacquainted with the country. The service standards there are remarkable and...
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Disruptive Technologies
September 19, 2015
Disruptive technologies only keep a few of you up at night, but please read on anyway. I’ll explain what they are, outline what Quartet is doing about them and reassure...
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The New Peter Principle
June 29, 2015
The Peter Principle states that organizations get hamstrung by promoting people until they’re incompetent. If you’re not incompetent now, you’ll get promoted until you are. Companies get littered with disillusioned,...
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An Unsolicited Pitch
March 5, 2015
An Unsolicited Pitch For years I’ve been hearing that we have to get our “elevator pitch” perfect. We’ve had consultants in and we’ve tried all sorts of clever lines about...
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Pure Juice
December 28, 2014
My dad made fruit juice for a living and he loved it. One day as we drove down the highway together, one of his trucks passed by with just two...
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Is there life after high school?
September 3, 2014
Coming back from hockey practice last week one of my daughters made the mistake of asking me what I did in high school. I got a little carried away with...
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