VoIP Management

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Proven Reliability

Quartet has been providing high quality hosted telephony solutions, including business VoIP services for the entire 20 years we’ve been in business. We have invested heavily in equipment and staff, so we can guarantee you’ll get a line when you want one.

24/7/365 Support

Call Forwarding Internal/External

Voicemail & Voicemail to Email

Programmable Speed Dial

Ad hoc Audio Conferencing

Fax to Email

Mobile Communicator

Call Recording

GTAA Case Study

The Greater Toronto Airports Authority (GTAA) operates all services within Pearson International Airport. They face increased demand to refine and modernize its operations and services. This demand comes from travelers, but also airlines, the government, and increased international competition. We work proactively on-site to develop efficient telephony solutions. Quartet was initially retained to completely overhaul the telephony system, where we brought in Cisco and Unity Systems and provided a pool of onsite technicians. We were subsequently retained to manage the system which has over 6,000 extensions. Quartet coordinates activities with the GTAA’s cabling vendors, hardware suppliers, and network providers. We have been involved in various projects since, including:

Responsible for Cisco and Unity systems

Hosted PBX and specialized telephony server patching

Design and implementation of a centralized call center

Single Sign-On implementation and maintenance

Mobile Device Management resulting in 40% cost savings

Frequent emergency systems testing

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Flexibility & Scalability

We’re a competitive local exchange carrier and a distribution partner, which means that we’re able to buy and re-sell phone services for our clients. We’re constantly implementing new systems, such as Single Sign-On and Cisco CallManager to replace outdated tools. We continue to maintain and update the new Cisco VoIP system. We’ll adapt to your goals and budget so that you can unify your communications.