Remote Support - Quartet Service

Remote Support

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Remote Support

You’ll get quick and easy access to technicians by chat, email and phone. Our IT support technicians will either solve your problem or make sure it gets escalated to a technical specialist who can solve it.

You’ll get unlimited support from 8am-7pm. Subscribing to our Remote Support Center includes break/fix services, workstation monitoring and automatically enrolls you in our Security Service. And our Remote Monitoring and Management (RMM) system makes sure your online workstations are protected and running smoothly.

Customer Support Portal

Through your Support Portal you’ll be able to chat with our technicians and open tickets to get your problems solved. You’ll be able to track all your tickets in one place from your own desktop. Designated administrators at your company will also be able to view monthly invoices, quotes, and approve requests with a click of their mouse.

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Service Details

Wireless Networking

Office Networking Installations and Upgrades

Software Licensing, Installations and Upgrades

Email Configuration

Software and Hardware Troubleshooting

Workstation Installation & Support

Live Answer Support,

Monday to Friday, 8am-7pm Eastern

After Hours Support,

Call Back Within 20 Minutes