President’s Letters

This March break my wife and I took our children to Japan to visit some old friends and get reacquainted with the country. The service standards there are remarkable and...

Disruptive technologies only keep a few of you up at night, but please read on anyway. I’ll explain what they are, outline what Quartet is doing about them and reassure...

The Peter Principle states that organizations get hamstrung by promoting people until they’re incompetent. If you’re not incompetent now, you’ll get promoted until you are. Companies get littered with disillusioned,...

An Unsolicited Pitch For years I’ve been hearing that we have to get our “elevator pitch” perfect. We’ve had consultants in and we’ve tried all sorts of clever lines about...

My dad made fruit juice for a living and he loved it. One day as we drove down the highway together, one of his trucks passed by with just two...

Coming back from hockey practice last week one of my daughters made the mistake of asking me what I did in high school. I got a little carried away with...

My wife’s book club might be the best club I sort of belong to. I read about every second book and eagerly attend the semi-annual meetings where they bring the...

I owe this thought to my father and Quartet’s newest employee.   My father worked in the food industry for most of his career and put himself through night school with three...

It’s early December again and again I know what will likely happen. I’ll work way too hard and enjoy the season way too little. Sometime between Christmas and New Year’s...

One day my wife called me at work to discuss yet another wild holiday idea and I guess I wasn’t paying much attention. When she pointed that out, I replied...