Loaner Equipment - Quartet Service

Loaner Equipment

Heather Young stared at the black box that only yesterday had served as her company’s network switch. Quartet technicians had warned her several weeks ago that the old switch was past its useful life, but she just figured they were being extra precautious. Heather attempted another reboot but the box remained lifeless.

“Well that can’t be good.”

Calling up Quartet’s help desk, her suspicions were confirmed – it was likely dead. She was told they would immediately dispatch someone to confirm the problem.

Heather realized an ‘I told you so’ was probably in order. She had ignored Quartet’s advice because she simply couldn’t spend the money. Her department was already taking heat for an over-budget marketing campaign, and she couldn’t imagine asking her boss for more money. Unfortunately, the delay in work was now going to cost her even further.

When the technician arrived, it didn’t take him long to reach a diagnosis.

“Yeah, it’s fried. We’ll take a look at your options, but you will have to order a replacement. I’ll check with my manager and see what we can do though.”

Heather was out of luck. They relied heavily on their local network, and without a functioning switch, they would be crippled. She just hoped that Quartet would be able to order the part quickly.

The technician had an answer ten minutes later.

“Well, I’ve got some bad news, and some good news. The bad news is that it will be eight days until the new switch is delivered. The good news is that we will loan you ours until it arrives.”

Heather was stunned; the situation had quickly gone from a disaster to a minor nuisance. Within the hour, the technician returned with another switch and had it installed in thirty minutes. Crisis averted after all.

No Comments

Post a Comment