Thales Transportation
Thales is a leading supplier of electronic systems for aerospace, defence, rail, information technology and transportation networks.
In 2009 Quartet identified an inefficient technology landscape where the incumbent outsourced provider seemed to not have a deep relationship with providing critical services. Upon taking ownership of the account in early 2010, Quartet oversaw a highly complex office move. This involved migrating the desktop hardware of 1,200 employees, setting up parallel networks at both old and new locations, planning and performing the move of 150 servers and designing and installing a network of wireless access points.
We have eleven staff on their premises at all time. In addition to providing helpdesk support and managing their server infrastructure on a regular basis, Quartet has been brought in on several projects including:
- Managing the installation of a wireless connection between two locations,
- Replacing and installing $500,000 worth of new server equipment,
- Managing a large document migration,
- Transferring from Lotus Notes to Microsoft Outlook,
- Installing an advanced environmental monitoring system in the server room and project development labs
The Information Technology department (IT) delivers services related primarily to infrastructure, and the managed desktop. It is responsible for providing systems and services to all Thales Canada employees in the Toronto, Vancouver, and Pittsburgh (U.S.) offices, as well as pre-defined business partners and contractors. Selected services are also provided to associated Thales personnel in the UK, and China.
Quartet provides Thales with a dedicated Helpdesk, Deskside support, Telecommunication Support, Server Management, Asset Management and Project Management.