A message to our clients regarding the Coronavirus (COVID-19) - Quartet Service

A message to our clients regarding the Coronavirus (COVID-19)

As you will know from media reports, a flu-like coronavirus (COVID-19) has been reported in many cities around the world in recent months. Local, national and international health authorities are actively engaged in monitoring the spread of the virus and providing updates and recommendations to individuals and companies.


While Toronto Public Health states the risk of contracting COVID-19 in Toronto remains low, Quartet is actively monitoring the situation and its impact across our organization as part of our Business Continuity Plan (BCP). In addition to our ongoing business continuity planning activities, we regularly test our ability to execute BCP strategy and have been prepared for situations such as this for a number of years. This experience includes both our approach to ensuring that service remains available to you, our clients and your people, and the additional support that you may require from us.


Quartet’s Business Continuity Plan


Quartet has a crisis leadership team responsible for plan implementation with executive membership and representation from each functional area of our organization including account management, business operations, communications, human resources and IT.


Throughout our planning and preparedness activities, our actions are aligned to the level of threat, the level of impact and potential for escalation.

Support for the health and well-being of our people

• We leverage multiple channels to communicate information that is in line with public health recommendations for health, hygiene and prudent action.
• Additional communication and management oversight are implemented in work
environments where the transmission of respiratory illness is typically more prevalent (e.g. call centres).
• Policy and practices are established to limit face-to-face meetings and travel when the risk level is high.
• We ensure absence recording is consistent as high absence levels may trigger some BCP actions.
• Additional actions are taken in line with occupational health and public health practices as they emerge.
We recognize that the threat posed by the COVID-19 virus may cause disruption in your business. We also recognize the potential strain on your people, given the impact of deploying your own BCP plan and dealing with any increased absence within your own organization. Given this, our plan also includes ongoing support for developing and executing your response and BCP plan, individual service to your people and critical incident support.

How you can prepare:

• Ensure your BCP plan is up to date and tested.
• Rank your critical functions and prepare to re-establish them in order of importance. If you need help with this, please let us know.
• Communicate your strategy internally so staff are prepared.
• Follow the recommendations of Toronto Public Health using the link below and take the usual prevention measures to reduce the risk of transmission of flu and respiratory illnesses:
• If you execute your BCP plan, communicate the change in status with Quartet.

Our commitment to you

Quartet is committed to the continuity of all our services and partnering with our clients to support the health and well-being of their people throughout this period of escalated concern and on an ongoing basis.
Your Quartet representative is available to answer questions or provide additional support as needed or feel free to call us at 416-483-4357 and speak with one of our support agents.