Phone System Management | Quartet
500-214 King St W, Toronto ON, M5H 3S6
+1 416-483-8332

Telephone

Solutions to Manage your communication and phone systems.

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Quartet provides a myriad of solutions to manage your phone systems. We do everything from managing your relationship with carriers, to orchestrating the evolution of your phone infrastructure. We are a CRTC certified voice services supplier.

We will evaluate your current systems and usage patterns. We will negotiate with your vendors and configure your hardware and connectivity for optional results. Our services have been especially appealing to our clients because of our ability to provide enterprise phone systems at a small business price.

We will manage your day to day telecom systems; including help desk, reporting and vendor escalations. As a Microsoft Cloud Solution Provider, we also offer Skype for Business as a full featured communication tool. We are able to integrate these tools into your workplace to improve communication and productivity.

Many of our clients choose to use our hosted VOIP services. They avoid capital costs, enjoy the full feature set of an enterprise class phone system and are assured an ever-green telecommunications service. We own all of our VOIP equipment. We are not a re-seller of other hosted VOIP services.

We take into consideration your budget and objectives and formulate a plan that compliments your business. We provide individual productivity solutions to give each of your employees just the capabilities they need—whether it’s your receptionist, sales, service representatives or home telecommuter.

Success Story

The Greater Toronto Airports Authority (GTAA) operates all services within the Pearson International Airport premises. The GTAA faces increased demand to refine and modernize it’s operations and services. This demand comes not only from travellers, but also airlines, government, and increased international competition. Quartet is on site and proactively develops efficient solutions.

Quartet was initially retained to completely overhaul the telephony system and provide a pool of onsite technicians. We were subsequently retained to manage, the system which has over 6,000 extensions.

Quartet coordinates activities with the GTAA’s cabling vendors, hardware suppliers, and network providers. We have been involved in various projects since, including:

  • Telephony Projects
  • Regular Moves, Adds, Changes on Nortel/Avaya, Cisco, Octel and Unity systems,
  • PBX and specialized telephony server patching and upgrading,
  • Design and implementation of a centralized call centre.
  • Upgrading over 1200 workstations from WinXP to Win7,
  • Mobile device management and negotiation with service providers to realize 40% cost savings,
  • Emergency systems and Business Continuity Plan execution.
GTAA
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