Toronto-Centric IT Support
Augment your existing IT management with a full range of support services. Quartet provides a one-call approach to IT support. No matter what the IT issue, our help desk is the only call your employees will have to make. If our help desk technicians can’t remedy the issue, the help desk ticket is escalated to your dedicated on-site technician, who will be at your office in a matter of minutes.
Our services can be purchased a-la-carte, by employee, and SLA’s can be modified to suit budgets and service requirements. With this disciplined flexibility, our clients get better value from Quartet and ultimately get better value from technology.
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Quartet’s On-Site Support service involves rapid deployment of field staff for hands-on support, or augmenting your staff as a “virtual IT department”. When problems are encountered, Quartet’s technicians are dispatched to your place of business. We work to resolve issues that cannot be addressed through remote support or guidance. Quartet can also work within your organization as a “virtual IT department” that will handle planning, consultation, routine tasks and preventative maintenance – duties typically performed by an in-house department.
Functions covered by On-Site Support:
Quartet’s technicians are professional, skilled and FAST.
Quartet’s Help Desk service provides customers with a single point of contact for all IT issues, offering expert support in hardware, operating systems, network infrastructure, and software applications. Our support team provides first-level technical support through phone, email and remote services. Agents are able to work with users of varied technical skill, and when required, may dispatch field technicians for on-site support.
Functions provided by our Help Desk:
We are a small organization with a focus on creative writing and digital design. Quartet’s help desk has been invaluable to our staff and to our company.
Server Management is made up of four separate services, all designed to keep your company servers operating at peak efficiency. These services can work separately, or in unison to provide a complete server solution. With Server Management, you’ll be focusing on your company’s core competencies while we focus on administering, monitoring and maintaining your servers.
Server Management Options
1. Server Monitoring
Server Monitoring eliminates downtime by proactively identifying and responding to potential problem areas before they become critical failures. Quartet uses both MonitorIT and Microsoft System Center Essentials 2007 to provide extensive (24/7/365) monitoring, alert notification and reporting.
We monitor hardware and software, keep track of everything from application availability to disk utilization, and respond appropriately to the information we collect. These proactive responses reduce the number of incidents by addressing the underlying problems before something fails.
2. Server Administration
Day-to-day Server Administration includes remote management of passwords, security settings, system configurations and file management. Server technicians will either be on-site and/or remotely accessing your servers to perform administrative tasks. Quartet can manage all administration routines for your servers.
3. Server Patch Management
Managing patches is critical to system administrators and IT managers. Operating system vulnerabilities and bugs are constantly uncovered, and the process of ensuring your servers are up-to-date can be very time consuming and difficult to manage.
4. Server Backup
Quartet ensures successful backups of client servers through a daily routine of checking the backup logs, and investigating any errors that may have occurred. This guarantees consistent backups without holes or errors. Quartet’s ticketing system creates automatic workflows for our technicians, ensuring regular and reliable service.
Server Patch Management eliminates this inefficiency by incorporating the acquisition, testing and installment of patches and hot fixes on servers + designated workstations within your network.
Our company depends on our servers being fast, secure and reliable. That’s why we use Quartet. They give us peace of mind.
Network Management provides day-to-day proactive support for your IT network. Working from Quartet’s Network Control Centre, Quartet employees will perform the necessary functions to keep your network running smoothly, including set up new users and maintain user configurations, create and manage passwords and security profiles, maintain full documentation of network, adjust network settings to ensure maximum performance, monitor ongoing network issues and report on potential difficulties and administer updates and patches for desktop software.
All network support procedures are customized to meet your specific needs.
Our Network Monitoring service will:
Our network was a complete mess before Quartet fixed it up.
If you are considering migration to a smart phone environment, our Mobile Device Management service can get your team up and running quickly and smoothly, with minimal impact on organization productivity. Our team of Windows Systems Specialists (MCITP, MCSE: Messaging, MCDBA, MCP, MCTS) and Help Desk staff are trained and certified to support and manage your RIM BlackBerry Enterprise Server, BlackBerry devices, Microsoft Exchange and Microsoft operating systems. Over the past 4 years we have deployed BlackBerry Enterprise Servers (BES) to over 50 organizations and currently manage 40 BES environments, supporting 1000′s of end-user devices.
A-la-carte service options include:
Quartet saved us tens of thousands of dollars in mobile costs.
1867 Yonge St., Suite 600
Toronto ON, M4S 1Y5
Sales: (416) 483-8332
Customer Support: (416) 483-4357
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