On-Site Support
Our On-Site Support service involves rapid deployment of field staff for hands-on support, or augmenting your staff as a “virtual IT department”. When problems are encountered, Quartet’s technicians are dispatched to your place of business. We work to resolve issues that cannot be addressed through remote support or guidance. Quartet can also work within your organization as a “virtual IT department” that will handle planning, consultation, routine tasks and preventative maintenance – duties typically performed by an in-house department.
Functions covered by On-Site Support:
- Software and hardware troubleshooting
- Hardware upgrades
- Software installation and troubleshooting
- Email configuration
- Office networking installation and upgrades
- Wireless networking
- Firewall and network installations
- Consultation and tutorials
- Printer installation and configuration
- VoIP and telephone installation
- Smartphone (BlackBerry, iPhone) support
Full-time support is also available for businesses requiring continuous on-site presence.
