IT Help Desk in Toronto | Quartet Service Inc.

Benefits of Help Desk services from Quartet:

Increase productivity.

Outsource minor IT support tasks to give in-house technicians and staff the freedom to focus on higher priority projects.

Save money.

Stop relying on costly and unnecessary on-site visits. Let issues be resolved remotely whenever possible.

Reduce downtime.

Our Help Desk representatives respond to support requests in an average of 30 seconds or less.

Rapid escalation to on-site support.

With On-Site Support, help tickets can quickly be changed into dispatch requests for field technicians.

Help Desk

Quartet’s Help Desk service provides customers with a single point of contact for all IT issues, offering expert support in hardware, operating systems, network infrastructure, and software applications. Our support team provides first-level technical support through phone, email and remote services. Agents are able to work with users of varied technical skill, and when required, may dispatch field technicians for on-site support.

Functions provided by our Help Desk:

Complete support for Microsoft products. Including Windows OS and the Office software suite.
Support for mobile devices (iPhone, BlackBerry), PDA’s and desktop phones.
Infrastructure support, including server and network troubleshooting.
Toll-free help desk access across Canada @ 1-877-442-HELP (4357).
Remote desktop support through our “Service Anywhere” web portal.
Consolidated ticket tracking & management through our centralized database.
Quarterly Reports on Help Desk usage trends and statistics.
Integration with On-Site Support services for dispatch of field technicians.