Reporting & Tools
Quartet has invested over $500,000 in remote monitoring, diagnostic and work flow management tools. These tools bring you detailed activity based costing information at the push of a button allowing us to quickly identify areas for improvement. They also provide exhaustive network and server analytics, proactive service alerts and suites of modern management and security tools. It is impossible to provide the level of service we do without this infrastructure.
Importantly however, we analyze the data and bring forward our observations in easy to read and impartial reports to help in budgeting and the strategic growth of your IT. Regular meetings with your account manager ensure client feedback, opportunities to adjust processes, and generally improve efficiency occur rapidly. Our work with multinational firms shows we can work with, and not against, your extended support structure. And, perhaps most reassuring, we utilize a flat fee pricing structure so there are no surprises.