In an earlier letter called The New Peter Principle, I talked about how our clients can’t keep up with IT’s expanding role and how that’s changing the industry. Technical expectations...
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I sold Quartet in July this year after 23 years of hard work and laughter with many, many good friends. (Here’s the link to that news.) We built a very...
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The Challenges of Securing Your Work-From-Home Staff You dealt with the pandemic's initial disorienting whirlwind. You re-invented your company's ability to work from anywhere. You got devices to everyone, trained them...
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https://youtu.be/uvwVY__1tiE We’ve been working with ECOH for six years now. Here are the highlights of a conversation I had with their CEO recently about where they came from in IT and...
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Northam Realty Advisors Limited is one of our oldest clients. Over twenty years in the making, our relationship is based on shared values and continuous, open communication. This is the...
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It’s really hard and really important to see the problems within your own organization. Sometimes you need someone from outside your company to shine a light on something that you...
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We have a blank canvas to paint your IT future. We’re going to leap at this chance, pontificate a little and then project what your future could look like. Our Approach...
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Our integration services tackle successive small projects that deliver “bite sized” functionalities. This minimizes change resistance, builds confidence and gets your staff involved in IT development. Our approach favors evolution...
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CEO Global Network Interview 1. What inspired you to start Quartet Service?I bought Quartet and restructured it to reflect my IT services vision. I had a pretty good idea of what...
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I sent this letter to our staff this week. It introduces a couple of consultants we’ve hired to drive change at Quartet. All organizations struggle with change and consultants can be...
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This March break my wife and I took our children to Japan to visit some old friends and get reacquainted with the country. The service standards there are remarkable and...
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Disruptive technologies only keep a few of you up at night, but please read on anyway. I’ll explain what they are, outline what Quartet is doing about them and reassure...
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The Peter Principle states that organizations get hamstrung by promoting people until they’re incompetent. If you’re not incompetent now, you’ll get promoted until you are. Companies get littered with disillusioned,...
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An Unsolicited Pitch For years I’ve been hearing that we have to get our “elevator pitch” perfect. We’ve had consultants in and we’ve tried all sorts of clever lines about...
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My dad made fruit juice for a living and he loved it. One day as we drove down the highway together, one of his trucks passed by with just two...
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