AboutQUARTET

Why Quartet?

• Control your IT costs
• Help when you need it
• The right skills for less
• The Proximity Advantage

Control your IT costs
Whether it's a server, a fast Internet connection, software, new phones, or even hiring dedicated IT staff, getting exactly what you need can be costly. But not with Quartet. We offer more than 40 services, scalable to match your company's size and needs. All services are available individually or in cost-efficient bundles at low monthly rates. You get exactly what you need, no more, no less, at a price you can afford. And with flexible contract terms, you are always in control.

Help when you need it
When you call Quartet's 24-hour, centralized Help Desk, we resolve the issue using our remote access tools or we dispatch the right technician for your particular problem. There are no travel time costs, and on-site response is guaranteed in less than 2-hours.

The right skills for less
Quartet's unique service model allows your company to take advantage of our economies of skill. We professionally deliver exactly the right skill set for less than the cost of in-house staff, with no sick days, no holidays, and no attitude.

The Proximity Advantage
As part of the Quartet Service Loop, you can use our equipment to increase the efficiency, flexibility and performance of your network. There are no capital costs. All services are delivered for low monthly fees. You can take advantage of some impressive economies of scale, where fast fibre connections and even faster service response are just the beginning. You get all the advantages of being in the right place all the time.

Call Quartet. You'll be impressed with our professionalism and surprised by our savings. We have a "Try Before You Buy" policy, flexible contract terms and friendly staff to help you get exactly what you need.

Our Commitment

A total commitment to great service

Yes, we provide advanced technologies at affordable costs. But it's our extraordinary service that really sets us apart. As a Quartet customer, you'll benefit from Quartet's multiple levels of IT support and expertise.

Operational Support Specialists (OSS) These highly trained and customer focused personnel are in your building but on our payroll. Resident in your building, they are "just an elevator ride away. "

Quartet has a distinct advantage over third-party suppliers that have to travel to your site. Quartet's OSS can arrive and solve your problem within minutes, ensuring minimum disruption to your working day. You no longer need to put your work on hold and wait days or even weeks for a service person to arrive to solve your problem.

Our OSS already knows your systems and your people, so they can act on your problems much quicker than third party suppliers or strangers on a 1-800 line. They can anticipate problems ahead of time, saving your business wasted and unproductive downtime.

Customer Care Center. By calling Quartet's hotline, a Quartet Customer Care Representative can provide you with an immediate response to your request or problem. Most problems can be resolved quickly over the phone.

Using the latest in automated help desk systems, Quartet's highly trained staff log every activity involving a user. Each "trouble ticket " is tracked to ensure prompt resolution. At any time, service personnel can look at an entire service history of a company or individual user.

Our Service Attitude. It's our people and their attitude that make the ultimate difference. Whether frontline or back office, we're all committed to our Service Principles and will not compromise customer satisfaction.

Customer Testimonials commitment to great service

Service Principles

Technology is our product but service is our business

Quartet's Service Principles. Everything we do is service oriented. Every Quartet employee is hired for their service attitude and trained to be totally customer focused. Some of our guiding service principles include: The "real boss " is.....
We all work for the most important person in our business - the customer.
Customer service is everyone's business.
Act as if you're on the frontlines - even when in the back office.
Customers don't think of themselves as "customers ".
They're real people who need our help. Treat every customer like you would your grandmother.
Keep your promises and deliver results.
The buck stops with you.
"Do the right thing. "
Avoid short cuts and half-truths.
A complaint is a "Gift ".
Welcome them and learn from them.

Quartet's Culture

The cornerstones of our corporate culture are Responsibility, Pride, Candor and Fun.

We have several formal and informal teams at Quartet and work closely with many of our clients on various projects. Our support processes are based on smooth interactions within our support teams. A good team player will win over a brilliant loner every time at Quartet.

We take great professional pride in what we do at Quartet. Doing the right thing is paramount. Those with a sense of pride in their work will enjoy this part of our culture.

Candor usually means an abrasive "telling it like it is" approach. We try to take the edge off it. Easy on the people, really tough on issues.

Having fun is both a corporate philosophy and a strategic decision. It is very tough to give good service if you are not happy at work. So being happy is an important part of doing our job. We try hard to keep our work/life balance.
Quartet is a privately owned company with profit sharing, employee share ownership and strong staff support programs. We have a patient, focused development plan and welcome those who share our vision.